Cattails Golf Club

South Lyon, MI

Employment

Employment at Cattails

Job Title: Golf Course Starter

Job Summary: The Golf Course Starter plays a vital role in ensuring a smooth and enjoyable experience for golfers at our golf course. As the first point of contact, the starter greets golfers, manages tee times, and facilitates the flow of play on the course. This position requires exceptional customer service skills, strong organizational abilities, and a passion for golf. The Golf Course Starter collaborates with the pro shop staff, golf course maintenance team, and other personnel to ensure optimal golfing conditions and customer satisfaction.

Responsibilities:

  1. Greeting and Check-In: Warmly welcome golfers, check their reservations, and assist with registration and payments.
  2. Tee Time Management: Maintain a well-organized schedule of tee times, ensuring an efficient flow of play and minimizing delays.
  3. Course Orientation: Provide golfers with information about the course layout, local rules, safety guidelines, and any specific instructions.
  4. Group Coordination: Group golfers into appropriate starting times, taking into account their preferences, skill levels, and course traffic.
  5. Pace of Play Management: Monitor the pace of play on the course, identify potential bottlenecks, and take proactive measures to maintain a steady flow.
  6. Course Communication: Communicate with the golf course maintenance team to relay any issues, such as cart path restrictions, temporary greens, or maintenance activities.
  7. Customer Service: Address golfer inquiries, resolve conflicts or complaints, and ensure a positive experience for all players.
  8. Equipment Assistance: Assist golfers with loading their bags onto golf carts, offer guidance on using course facilities, and provide general assistance as needed.
  9. Player Safety: Promote and enforce golf course safety rules, including proper golf etiquette, cart usage guidelines, and awareness of potential hazards.
  10. Reporting: Keep accurate records of golfer check-ins, tee times, and any incidents or feedback received from golfers.

Qualifications:

  1. Golf Knowledge: A strong passion for golf with a good understanding of the game, its rules, and golf course etiquette.
  2. Customer Service Skills: Excellent interpersonal and communication skills to provide exceptional customer service and resolve issues effectively.
  3. Organizational Abilities: Strong time management skills to manage tee times, monitor pace of play, and coordinate groups efficiently.
  4. Problem-Solving: Ability to identify and address challenges proactively, ensuring a smooth golfing experience for all players.
  5. Professionalism: Maintain a professional demeanor, appearance, and attitude while interacting with golfers and other staff members.
  6. Physical Stamina: Possess the physical stamina to work outdoors for extended periods, as well as the ability to lift and carry golf bags when necessary.
  7. Flexibility: Willingness to work on weekends, holidays, and occasional evenings, as golf course operations demand.
  8. Prior Experience: Previous experience as a golf course starter, golf shop attendant, or in a customer service role within the golf industry is preferred.

This job description outlines the primary responsibilities and qualifications for the role of a Golf Course Starter. It is not exhaustive and may be subject to change or modification based on the needs of the golf course and management’s discretion.

Job Title: Golf Course Ranger

Job Summary: The Golf Course Ranger plays a vital role in ensuring an exceptional golfing experience for players by monitoring course activities, enforcing golf course rules and regulations, and providing excellent customer service. The primary responsibility of the Golf Course Ranger is to maintain pace of play, ensure player safety, and assist in maintaining the overall quality and condition of the golf course.

Key Responsibilities:

  1. Pace of Play Enforcement:

    • Monitor the flow of play on the golf course and ensure that players maintain an appropriate pace, minimizing delays and congestion.
      Encourage golfers to adhere to established pace of play guidelines through proactive communication and education.
      Identify and address slow-playing groups, providing guidance and solutions to help them improve their pace.

  2. Player Safety:

    • Patrol the golf course, paying close attention to potentially hazardous situations and taking necessary actions to prevent accidents or injuries.
      Monitor golfers’ behavior and enforce safety guidelines, such as ensuring that golf carts are operated safely and players are aware of potential hazards on the course.
      Respond promptly to emergencies or incidents, providing assistance, and coordinating with appropriate personnel, if needed.

  3. Rule Enforcement:

    • Familiarize yourself with and enforce golf course rules and regulations, ensuring fair play and maintaining the integrity of the game.
      Address rule violations diplomatically, educating players on the correct procedures and resolving conflicts that may arise between players.
      Document any significant rule infractions or incidents and report them to the golf course management team.

  4. Customer Service:

    • Provide excellent customer service by engaging with golfers, answering their questions, and assisting them with any concerns or requests.
      Act as a knowledgeable resource for players, offering information about the golf course, local rules, and other relevant details.
      Assist in coordinating tee times, organizing tournaments, and managing golf course activities, as required.

  5. Course Maintenance Support:

    • Collaborate with the golf course maintenance team to identify and report any course conditions that require attention, such as damaged turf, broken signage, or equipment malfunctions.
      Help maintain the cleanliness and organization of the golf course, including picking up litter and debris during patrols.
      Assist with on-course setup and removal of course accessories, such as flags, ropes, and tee markers.

Qualifications:

  • High school diploma or equivalent (additional education in sports management or hospitality is a plus).
    Strong knowledge of golf rules, etiquette, and course operations.
    Excellent interpersonal and communication skills, with the ability to interact professionally with a diverse range of golfers.
    Exceptional customer service skills, demonstrating a friendly and approachable demeanor.
    Strong problem-solving abilities and the capacity to handle conflicts or difficult situations calmly and diplomatically.
    Physical fitness and the ability to spend long hours outdoors, walking and patrolling the golf course in various weather conditions.
    Basic knowledge of golf course maintenance and familiarity with golf cart operations.
    Availability to work flexible hours, including weekends and holidays, based on the demands of the golf course.

Note: This job description serves as a general guideline and may be subject to change or modification based on the specific needs of the golf course and management.

Job Description: Golf Course Pro Shop Staff

Position Overview: The Golf Course Pro Shop Staff is an integral part of the golf course operations and plays a key role in providing exceptional customer service to members and guests. This position involves various responsibilities that contribute to the smooth functioning of the pro shop and overall golf experience. The Pro Shop Staff reports directly to the Pro Shop Manager or Head Golf Professional.

Key Responsibilities:

  1. Customer Service:
    • Greet customers, members, and guests in a friendly and professional manner.
    • Assist customers with their golfing needs, including merchandise selection, tee time reservations, and general inquiries.
    • Handle customer complaints and ensure their concerns are addressed promptly and satisfactorily.
  2. Merchandising:
    • Maintain a clean and organized pro shop display, ensuring products are well-presented and fully stocked.
    • Receive and check in merchandise shipments, process inventory, and update pricing as needed.
    • Collaborate with the Pro Shop Manager on product selection, sales promotions, and special offers.
  3. Tee Time Management:
    • Manage tee sheet reservations and bookings accurately using the golf course’s tee time management system.
    • Coordinate with the Starter to ensure a smooth flow of play and manage any changes or adjustments to tee times.
  4. Golf Equipment Rental and Sales:
    • Provide rental equipment (clubs, carts, etc.) and process rental transactions efficiently.
    • Offer advice and guidance to customers regarding golf equipment purchases based on their needs and skill level.
  5. Cash Handling:
    • Accurately handle cash, credit card transactions, and maintain cash registers or point-of-sale systems.
    • Reconcile daily sales transactions and complete cash-out procedures.
  6. Course Operations Support:
    • Assist with golf event preparations, registration, and scoring as needed.
    • Coordinate with the course maintenance team to retrieve lost or abandoned items on the course.
  7. Rules and Regulations:
    • Be knowledgeable about golf course rules, local regulations, and club policies to assist golfers when needed.

Qualifications and Skills:

  • High school diploma or equivalent. Some courses may prefer individuals with relevant coursework in hospitality, retail, or sports management.
  • Customer service experience in a retail, hospitality, or golf-related setting is beneficial.
  • Excellent communication and interpersonal skills to interact with a diverse range of customers.
  • Knowledge of golf equipment, terminology, and the game of golf is an advantage.
  • Proficiency in using basic computer systems and point-of-sale software.
  • Ability to handle cash and perform basic math calculations accurately.
  • Flexibility to work varying shifts, including weekends and holidays.
  • Physical ability to stand, walk, and lift moderately heavy objects.
  • A passion for golf and a commitment to providing outstanding customer experiences.

Note: This job description is a general outline of typical responsibilities and qualifications for a Golf Course Pro Shop Staff position. The actual responsibilities may vary depending on the specific golf course’s policies, size, and offerings.

Job Description: Waitstaff

Position Overview: The Golf Course Restaurant Waitstaff plays a crucial role in creating a positive dining experience for golf course members, guests, and visitors. As part of the restaurant team, the Waitstaff is responsible for providing excellent customer service, taking orders, serving food and beverages, and ensuring overall guest satisfaction. They report directly to the Restaurant Manager or Food and Beverage Supervisor.

Key Responsibilities:

  1. Customer Service:
    • Welcome and greet guests warmly, ensuring a friendly and inviting atmosphere.
    • Assist guests in selecting menu items, answering questions about the menu, and offering recommendations.
    • Attend to guest inquiries, requests, and concerns promptly and courteously.
  2. Order Taking and Service:
    • Take accurate food and beverage orders from guests and relay them to the kitchen and bar staff.
    • Serve food and beverages to guests in a timely and efficient manner.
    • Ensure proper table setup and presentation, including utensils, napkins, and condiments.
  3. Menu Knowledge:
    • Be well-versed in the restaurant’s menu items, specials, and beverage offerings.
    • Familiarize guests with daily specials and promotions, as well as any changes to the menu.
  4. Upselling:
    • Suggest additional menu items, desserts, or beverages to enhance the dining experience.
    • Promote club membership or loyalty programs, where applicable.
  5. Order Accuracy and Quality Control:
    • Verify that the food served meets the guests’ order specifications and quality expectations.
    • Ensure that any special dietary requests or allergies are communicated accurately to the kitchen.
  6. Table Maintenance:
    • Monitor and maintain cleanliness and organization of dining tables and seating areas.
    • Clear dishes, glassware, and utensils from tables promptly.
  7. Billing and Payment Processing:
    • Present the check to guests and process payments accurately.
    • Handle cash, credit card transactions, and other forms of payment securely and efficiently.
  8. Team Collaboration:
    • Work collaboratively with other restaurant staff to ensure smooth service and a positive guest experience.
    • Communicate effectively with kitchen and bar staff to coordinate order delivery.
  9. Adherence to Health and Safety Regulations:
    • Follow food safety and hygiene standards in handling and serving food and beverages.
    • Comply with all health and safety regulations in the restaurant.

Qualifications and Skills:

  • Prior experience as a server or waitstaff in a restaurant setting is desirable.
  • Excellent customer service and interpersonal skills.
  • Strong communication and listening abilities.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Knowledge of restaurant etiquette and proper table service techniques.
  • Basic math skills for processing payments and providing change.
  • Flexibility to work varying shifts, including weekends and holidays.
  • A friendly and positive attitude towards guests and team members.
  • Physical ability to stand for extended periods and lift trays or heavy objects.

Note: This job description is a general outline of typical responsibilities and qualifications for a Golf Course Restaurant Waitstaff position. The actual responsibilities may vary depending on the specific restaurant’s policies, size, and offerings.

If you are looking to apply, please feel free to print the application below,
please fill it out and drop it off in the clubhouse!
We look forward to meeting you!
Must be 18 years+ to serve alcohol, and 16 years+ to drive golf carts.
*You may put references/extracurricular activities under Employment Experience* 
Book Now